FAQs
Product
Are your products easy to install?
Are your products easy to install?
Yes. Our furniture is designed to be installed by most customers without professional help.
Each order includes access to a step-by-step instruction video, and the required hardware is provided. Installation time typically ranges from 30 minutes to 2 hours, depending on the product type and size.
For larger or more complex pieces, having a second person assist is recommended.
What materials do you use in your furniture?
What materials do you use in your furniture?
Our furniture is crafted from high-quality, responsibly sourced wood.
Materials may include:
- Solid wood
- Natural or reclaimed wood (such as driftwood), depending on the design
Material selection varies by product. If you would like detailed information about the wood used for a specific item, please contact our consulting team before placing your order.
Will the furniture get termites?
Will the furniture get termites?
No. We take multiple steps to protect our furniture from termites and environmental damage.
- All wood is properly treated before production
- A protective finishing and coating is applied to the completed product
- Items are carefully packaged to prevent moisture exposure during shipping
When used indoors and maintained properly, our furniture is resistant to termites and mold.
How should I care for and maintain the furniture?
How should I care for and maintain the furniture?
We include care and maintenance instructions with every order.
General recommendations include:
- Regular dusting with a soft, dry cloth
- Avoiding prolonged exposure to moisture or direct sunlight
- Using gentle, wood-safe cleaning products
Proper care will help preserve the appearance and durability of your furniture for many years.
How heavy is the package?
How heavy is the package?
Package weight depends on the product size and design.
Most shipments weigh between 22 and 100 pounds (10–45 kg).
Exact weight information can be requested before purchase if needed.
Please ensure someone is available to receive and move heavier packages upon delivery.
Do you offer customization options?
Do you offer customization options?
Yes. All products are custom-made.
We offer personalized design options, including size adjustments, layout modifications, and design refinements to suit your space and preferences. Our team will review your requirements and confirm feasibility before production begins.
Shipping & Tracking
Do you offer international shipping?
Do you offer international shipping?
At this time, we ship only within the United States.
All products are manufactured by our partners in Vietnam and shipped internationally to U.S. addresses. We currently do not offer delivery to other countries.
How long will it take to receive my order?
How long will it take to receive my order?
Because our products are custom-made, delivery time includes both production and shipping.
- Production time: approximately 10–20 business days
- Shipping time to the U.S.: approximately 10–25 business days
Estimated total delivery time: 20–45 business days from the order date.
Once your order ships, you will receive a tracking number via email so you can follow its progress.
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
How much does shipping cost?
How much does shipping cost?
Shipping is free for all orders delivered within the United States.
There are no additional shipping fees charged at checkout.
Please note that customs duties or import-related fees, if applicable, are determined by local authorities and are the responsibility of the customer.
How do I track my order?
How do I track my order?
Once your order leaves our fulfillment partner, you will receive an email with your tracking number.
Please keep in mind:
- Tracking may take 3–5 business days to become active
- Updates may be limited while the package is in international transit
You can also track your order by visiting our website and navigating to the “Track Your Order” section. Enter your order number and email address or tracking number to view the latest status.
What payment options do you accept?
What payment options do you accept?
We accept the following secure payment methods at checkout:
- Visa
- Mastercard
- American Express (AMEX)
- Discover
- Diners Club
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely through Shopify’s trusted payment system.